Birmingham Citadel
Salvation Army

Due to extremely heavy snowfall, our “Christmas with The Salvation Army” concerts at the Birmingham Symphony Hall on Sunday 10th December 2017 had to be cancelled. This was a very difficult decision to make but for the safety of participants, the audiences and the staff at Symphony Hall it was the right thing to do. In the 25 years we have used the Symphony Hall for our events this the first time we have needed to make such a decision and we apologise for any inconvenience caused. Our church members have worked hard to prepare the concerts and we were very disappointed that this annual concert could not take place.

We are finalising arrangements for how a refund on tickets will be made but in the meantime if you would like to apply for a refund from The Salvation Army please contact us with the following information:

1. Name and address of person who made the booking.
2. State whether it was the 2.30 pm or 6.00 pm performance.
3. State the number of tickets purchased, all seat numbers and total cost of tickets.
4. Contact details (telephone or e-mail) so that we can be in touch with further details.

We will accept requests either by post :

Ticket Refunds, The Salvation Army, Birmingham Citadel, 24 St Chads Queensway, Birmingham B4 6HH

or by email : birmingham.citadel@salvationarmy.org.uk please type “Ticket Refund” in the subject line

All refund requests will be verified against our ticket database to ensure your request is valid and correct before any refunds are made.

If you purchased your tickets directly from the Symphony Hall Box Office you will need to apply to them for a refund.

We do need to set a cut off date for refunds and therefore the closing date for refunds requests is 31 January 2018.

Once again, we apologise for any inconvenience caused and look forward to seeing you at our “Christmas with The Salvation Army” event next year.